Privacy Policy
Introduction
This Privacy Policy explains how Casino Regina Online (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access our online gaming platform at casinoregina.com. We are committed to protecting your privacy while providing Saskatchewan residents with secure online gaming experiences. This policy was last updated on May 27, 2025.
Information We Collect
Personal Information:
- Full name and birth date
- Contact details (email, phone, address)
- Government ID (for verification)
- Financial information (payment methods, transactions)
- SIN (for tax reporting when required)
Account Information:
- Login credentials (encrypted)
- IP address and device data
- Gaming activity and history
- Transaction records
- Players Club status
Automated Information:
- Browser and system details
- Session data and pages visited
- Referring websites
- Location data
- Device capabilities
How We Use Your Information
We use collected information for:
- Account creation and maintenance
- Identity verification per Saskatchewan regulations
- Processing transactions
- Players Club administration
- Age verification (19+)
- Fraud and money laundering prevention
- Tax compliance
- Providing gaming services
- Processing outcomes and transactions
- Security maintenance
- Account notifications
- Service updates
- Promotional communications (with consent)
- Customer support
Information Sharing
We limit sharing of your personal information to specific circumstances:
Service Providers
We share information with third-party service providers who perform functions on our behalf:
- Payment processors for transaction handling
- Identity verification services
- Gaming software providers
- IT and security service providers
All service providers are contractually obligated to use information solely for providing services to Casino Regina Online and maintain confidentiality.
Legal Requirements
We may disclose information when required by law:
- In response to court orders or legal processes
- To comply with Saskatchewan Gaming Authority regulations
- For tax reporting purposes
- To protect against fraud or unauthorized transactions
Business Transfers
If Casino Regina Online undergoes a business transition (merger, acquisition, or sale), customer information would transfer to the successor entity, subject to the same privacy commitments.
Data Security
We implement technical and organizational measures to protect your information:
- 256-bit SSL encryption for data transmission
- Secure password protocols and account authentication
- Regular security assessments and penetration testing
- Access controls limiting employee access to personal information
- Automated monitoring for suspicious account activity
Despite these measures, no internet transmission is completely secure. We cannot guarantee absolute security but continuously update our practices to enhance protection.
Your Privacy Choices
You have several options regarding your personal information:
Account Information
- Access and update your profile through account settings
- Request copies of your personal information
- Correct inaccuracies in your account details
Communication Preferences
- Manage email and SMS notification settings
- Opt-out of promotional communications
- Set communication frequency preferences
Account Closure
You may close your Casino Regina Online account at any time. We retain information as required by law and for legitimate business purposes (fraud prevention, dispute resolution) but cease active processing for marketing or gaming purposes.
Cookies and Tracking
We use cookies to enhance functionality and analyze usage. You can decline cookies through browser settings, though some features may be affected.
Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations. Retention periods vary by data type:
- Account information: Duration of account plus 7 years
- Transaction records: 7 years (tax and regulatory requirements)
- Gaming activity: 3 years (dispute resolution and pattern analysis)
- Communications: 2 years from last interaction
Children's Privacy
Casino Regina Online services are strictly for individuals aged 19 and older. We do not knowingly collect information from anyone under 19. If we discover we have collected information from an underage individual, we will delete this information and terminate the account.
Changes to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email notifications or website announcements. We encourage reviewing the policy regularly for updates.
Contact Information
For questions or concerns about this Privacy Policy or our privacy practices:
Email: privacy@casinoreginacanada.com
Phone: 1-800-555-0000
Mail: Privacy Officer, Casino Regina Online, 1880 Saskatchewan Drive, Regina, SK S4P 0B2
For unresolved concerns, contact Saskatchewan Information and Privacy Commissioner.
